Refunds & Returns

Last updated: 25 September 2026

Email theteam@customersupport.care with your order reference before returning anything. We will provide the correct return address; the Ireland administration address does not accept returns.

Changing your mind

For eligible online purchases, Irish and EU consumer law generally gives you 14 days from delivery to tell us you are cancelling, followed by 14 days to return the goods. Our shop policy gives you 15 days from delivery to request a return. We apply the longer 15-day notification window.

Return unwanted goods unused and in their original packaging where possible. You pay the direct return postage for a change-of-mind return. There is no handling, restocking or cancellation deduction. We refund the eligible amount, including the least expensive standard outbound delivery charge, to the original payment method within the statutory timeframe. You may handle an item only as needed to establish its nature, characteristics and functioning; you can be responsible for diminished value caused by further handling.

Faulty, damaged, incorrect or missing goods

Contact us promptly if goods are faulty, damaged, incorrect, incomplete or not as described. Irish consumer law provides remedies that may include repair, replacement, price reduction or refund depending on the circumstances. We cover reasonable return costs when the goods are faulty or we supplied the wrong item.

Cancelling before dispatch

Contact us as soon as possible. If an order has not been dispatched, we will cancel it without a service or handling fee. Once dispatched, use the returns process above.

Nothing on this page limits mandatory rights under the Consumer Rights Act 2022 or other applicable Irish and EU consumer law.