Complaints Handling Policy

Last updated: 25 September 2026

Email theteam@customersupport.care with your order reference, what happened and the outcome you are seeking. Relevant photographs can help with a product or delivery issue but are not a condition of your legal rights.

We record the complaint, assign it for review, investigate the relevant order and correspondence, and reply with our findings and proposed remedy. We aim to acknowledge messages promptly and will explain if an investigation needs more time.

If a complaint concerns personal data, you may also contact Ireland's Data Protection Commission. Nothing in this policy limits mandatory Irish or EU consumer rights.